Question 1

How do you ship fresh truffles?

Accepted Answer

Fresh truffles are shipped in temperature-controlled packaging with ice packs to maintain optimal freshness. We use express delivery to ensure your truffles arrive within 24-48 hours of harvest.

Question 2

Do you ship internationally?

Accepted Answer

Yes! We ship to most countries in Europe, North America, and Asia. Shipping costs and delivery times vary by destination. Check our shipping page for specific information.

Question 3

How long do fresh truffles stay fresh?

Accepted Answer

Fresh truffles are best consumed within 5-7 days of receipt. Store them properly in your refrigerator wrapped in paper towels inside an airtight container.

Question 4

How do you ensure truffle quality?

Accepted Answer

Every truffle is hand-inspected by our experts, graded for quality, and comes with a certificate of authenticity and origin. We only ship truffles that meet our strict quality standards.

Question 5

How should I store my truffles?

Accepted Answer

Wrap truffles in paper towels, place them in an airtight container, and store in the refrigerator. Change the paper towels daily to absorb moisture. For truffle oils and condiments, store in a cool, dark place.

Question 6

What is your return policy?

Accepted Answer

Due to the perishable nature of fresh truffles, we cannot accept returns. However, if you're unsatisfied with your order, please contact us within 24 hours of delivery and we'll make it right.

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